Responsible Gambling

Our Commitment to Responsible Gambling

At Spingranny Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players. We recognise that gambling should be entertainment, and we take our responsibility to protect our customers seriously. We promote responsible gambling practices and provide tools and support to help players maintain control over their gaming activity.

We comply with all applicable gaming regulations in New Zealand and work continuously to prevent problem gambling and protect vulnerable individuals.

Recognizing Problem Gambling

Problem gambling can affect anyone. It's important to recognise the warning signs in yourself and others. If you notice any of the following behaviours, it may be time to seek help:

If you recognise any of these signs, please reach out for support. Help is available, and recovery is possible.

Self-Assessment Tools and Questions

Ask yourself these questions honestly to evaluate your gambling habits:

If you answered yes to several of these questions, we encourage you to use our responsible gambling tools or contact a support service for confidential advice.

Setting Personal Limits

One of the most effective ways to gamble responsibly is to set clear personal limits before you start playing. Spingranny Casino provides several tools to help you stay in control:

Deposit Limits

Set a maximum amount of money you are willing to deposit into your account over a specified period (daily, weekly, or monthly). Once this limit is reached, you will not be able to deposit further funds until the period resets.

Loss Limits

Set a maximum amount of money you are willing to lose over a given timeframe. If you reach this limit, your account will be temporarily restricted from further play.

Wager Limits

Control the maximum bet size on individual games. This helps prevent large losses from a single wager.

Time Limits

Set a maximum amount of time you wish to spend gambling in a session. Our system will notify you when your time limit is approaching and will lock you out of your account when the limit is reached.

These limits can be adjusted at any time through your account settings, though reductions typically take effect immediately while increases may be subject to a cooling-off period.

Self-Exclusion and Cooling-Off Periods

If you feel you need a break from gambling or want to take steps to prevent problem gambling, Spingranny Casino offers self-exclusion options.

Self-Exclusion

You can request to exclude yourself from your Spingranny Casino account for a specified period ranging from 24 hours to several years. During self-exclusion, you will not be able to access your account or use our services. Your account will be locked, and you will not receive promotional communications from us.

Cooling-Off Period

If you request to reduce your deposit limits or self-exclude, a cooling-off period of 24 hours applies. This gives you time to reconsider. After the cooling-off period, your request will be implemented.

To request self-exclusion or a cooling-off period, log into your account and navigate to your responsible gambling settings, or contact our support team at [email protected].

Reality Checks and Session Reminders

Spingranny Casino provides reality checks and session reminders to help you stay aware of the time and money you're spending:

These tools are designed to promote mindful gambling and help you make informed decisions about your play.

Protection of Minors

Spingranny Casino is strictly for players aged 18 and over. We take the protection of minors very seriously and have implemented several measures to prevent underage access:

If you are aware of a minor accessing gambling services, please report this to the Department of Internal Affairs at www.dia.govt.nz or contact us directly.

Helpful Resources and Helplines for New Zealand

If you or someone you know is struggling with gambling, professional support is available. The following organisations offer confidential assistance:

How to Get Help

Taking the first step to seek help is a sign of strength. Here's how you can get support:

Remember, problem gambling is treatable, and seeking help is the right choice.

Our Responsible Gambling Tools

Spingranny Casino provides a comprehensive suite of responsible gambling tools accessible through your account dashboard:

All of these tools are designed to give you control over your gambling experience. We encourage all players to familiarise themselves with these options and to use them proactively.

Our Commitment Continues

At Spingranny Casino, responsible gambling is not just a policy—it's a core value. We continuously review and improve our practices to ensure we are doing everything we can to protect our players. If you have suggestions for how we can better support responsible gambling, please contact us at [email protected].

For more information about our policies, please review our Terms and Conditions and Privacy Policy.