Terms & Conditions
1. Introduction & Acceptance of Terms
Welcome to Spingranny Casino. These Terms & Conditions ("Terms") govern your use of our website, mobile application, and all services provided by Spingranny Casino ("we," "us," "our," or "the Casino"). By accessing, browsing, or using Spingranny Casino in any way, you agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not use our services.
Spingranny Casino is committed to providing a safe, fair, and entertaining gaming environment. These Terms are designed to protect both you and the Casino, and to ensure compliance with New Zealand gaming regulations.
2. Eligibility
To use Spingranny Casino, you must be:
- At least 18 years of age or older
- A resident of a jurisdiction where online gambling is legal
- Not excluded from gambling by any regulatory authority
- Acting on your own behalf and not on behalf of any third party
You are responsible for ensuring you meet all eligibility requirements before registering an account with Spingranny Casino. We reserve the right to verify your age and identity at any time. If you are under 18, you are prohibited from using our services and must not deposit funds or place bets.
3. Account Registration & Verification
To access gambling services at Spingranny Casino, you must create an account by providing accurate, complete, and truthful information. You agree to:
- Provide your legal name, date of birth, address, and contact details
- Keep your account information up to date
- Maintain the confidentiality of your username and password
- Accept responsibility for all activities conducted through your account
- Notify us immediately of any unauthorized access or suspicious activity
Spingranny Casino reserves the right to request identity verification documents, including government-issued identification, proof of address, and proof of payment method ownership. You agree to provide these documents promptly to comply with anti-money laundering regulations. Failure to complete verification may result in account suspension or closure.
You must not create multiple accounts or share your account with others. The use of automated software, bots, or scripts to access Spingranny Casino is prohibited.
4. Deposits & Withdrawals
Deposits: Spingranny Casino accepts deposits through various payment methods, including credit cards, debit cards, e-wallets, and bank transfers. All deposits must be made from a payment method registered in your name. Deposits are non-refundable except where required by law.
Withdrawal Processing: Withdrawal requests are processed within 3-5 business days, depending on your chosen payment method. Bank transfers may take longer. Spingranny Casino reserves the right to verify your identity and account status before processing withdrawals.
Withdrawal Limits: Withdrawals are subject to minimum and maximum limits as displayed on our website. You must have a verified account in good standing to withdraw funds.
Payment Method Verification: Withdrawals will only be processed to the original payment method used for deposits, unless otherwise agreed in writing by Spingranny Casino. This policy protects against fraud and money laundering.
5. Bonus Terms & Wagering Requirements
Spingranny Casino periodically offers promotions, welcome bonuses, free spins, and other incentives. The following terms apply to all bonuses:
- Bonuses are subject to wagering requirements that must be met before funds can be withdrawn
- Wagering requirements are calculated as a multiple of the bonus amount (e.g., 30x means you must wager thirty times the bonus)
- Only eligible games contribute fully to wagering requirements; some games may contribute a reduced percentage
- Bonuses expire after a specified period, typically 30 days, unless otherwise stated
- Spingranny Casino reserves the right to withdraw unclaimed bonuses after expiration
- Bonuses are not available to players who have previously claimed a welcome offer
Maximum bet limits, game restrictions, and other conditions may apply to bonuses. These will be communicated clearly at the time of offer. Spingranny Casino reserves the right to forfeit bonus funds and associated winnings if we reasonably suspect abuse of bonus terms or suspicious activity.
6. Prohibited Activities
You agree not to engage in any of the following activities when using Spingranny Casino:
- Cheating, fraud, or any form of dishonest conduct
- Collusion with other players or employees
- Using automated systems, bots, or scripts to access accounts or place bets
- Exploiting technical glitches or system errors for financial gain
- Money laundering, terrorist financing, or sanctions evasion
- Gambling using funds obtained illegally or from a third party
- Accessing the Casino from a prohibited jurisdiction
- Engaging in any activity that violates applicable laws or regulations
Spingranny Casino uses advanced monitoring systems to detect suspicious activity. Violation of these prohibited activities may result in immediate account suspension, forfeiture of funds, and reporting to relevant authorities.
7. Limitation of Liability
To the fullest extent permitted by New Zealand law, Spingranny Casino and its officers, employees, and agents shall not be liable for:
- Any loss of profits, revenue, data, or goodwill
- Any indirect, incidental, consequential, or special damages
- Technical failures, system downtime, or interruptions of service
- Loss of funds due to unauthorized access if you failed to secure your password
- Any losses resulting from your use of our services in violation of these Terms
Our total liability to you for any claim arising from your use of Spingranny Casino shall not exceed the amount you deposited into your account in the twelve months preceding the claim.
This limitation does not apply to death, personal injury, or fraudulent misrepresentation, which are not excluded by law in New Zealand.
8. Account Closure & Self-Exclusion
Account Closure: You may request to close your Spingranny Casino account at any time by contacting our support team through our website. Upon closure, all remaining funds will be returned to your registered payment method within 10 business days.
Self-Exclusion: If you believe you may have a gambling problem, Spingranny Casino offers self-exclusion options. You may request to self-exclude from your account, which will prevent you from accessing your account and placing bets for a period you specify (minimum 6 months). Self-exclusion is voluntary and irrevocable for the duration specified.
During a self-exclusion period, you will not receive promotional materials or bonus offers from Spingranny Casino. For additional support with problem gambling, visit www.problem-gambling.org.nz or contact the Gambling Commission.
9. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law provisions.
Dispute Resolution: If you have a complaint or dispute with Spingranny Casino, you agree to attempt to resolve it informally by contacting our support team through our website. We will investigate your complaint and respond within 15 business days.
If your complaint is not resolved to your satisfaction, you may submit a formal complaint to the appropriate gaming regulator. By using Spingranny Casino, you agree to submit to the jurisdiction of the courts of New Zealand for any legal proceedings arising from your use of our services.
10. Changes to Terms
Spingranny Casino reserves the right to modify these Terms at any time. Changes will be effective immediately upon publication on our website. Your continued use of Spingranny Casino following the posting of revised Terms constitutes your acceptance of the changes.
We encourage you to review these Terms regularly to ensure you are aware of any updates. If you do not agree to any modifications, you must cease using Spingranny Casino immediately.
For the most current version of these Terms, please visit the homepage. You may also review our Privacy Policy and Responsible Gambling guidelines for additional important information.
Last Updated: January 2026
If you have any questions about these Terms & Conditions, please contact Spingranny Casino through our website.